Glen Rhodes Consulting
Practical AI workflow implementation for small and mid-sized businesses
Practical AI implementation, inside the workflow.
We help teams identify a worthwhile workflow, build the improvement, and measure what changed. The work fits your operations rather than forcing your business into another generic platform.
Your business stops conforming to software
For thirty years, SaaS made your company bend its workflows around a generic product. Customization was too expensive to build. It isn't anymore. The power dynamic is inverting: the intelligence conforms to your business now.
The people who walk into your floor
Hundreds of billions are being burned at frontier labs building the base layer. Good. Let them. Wealth from the electricity era didn't collect at Westinghouse. It collected one factory floor at a time, with the people who figured out where to plug in.
Domain empathy plus implementation
We don't pitch AI strategy. We sit with the 40-person distributor, the 12-person accounting firm, the regional manufacturer, and we wire intelligence into the specific workflows that actually move their revenue. Fixed scope. Measurable outcomes.
What we build
Three productized engagements.
Fixed scope, fixed deliverables, clear exit. Most clients start with a Nano-Pilot and grow into the implementation tier. Some stay embedded with us long-term. No open-ended retainers disguised as strategy.
Nano-Pilot
A two-week sprint to find your three highest-ROI AI automations, scoped and priced.
Learn more Build engagementImplementation Sprint
Six to twelve weeks to ship one AI automation that measurably moves a revenue or cost line.
Learn more Ongoing partnershipEmbedded AI Ops
A fractional AI team for businesses that want someone steady, not a one-off project.
Learn moreWho we work with
Domain empathy, not industry-agnostic consulting.
We go deep in specific business types, the language they use, the workflows that actually run the place, the constraints nobody outside the industry knows about. Pick your category; each links to a page written for the businesses inside it.
Wire intelligence into the practice. Not into the electronic health record.
We work with independent dental, chiropractic, veterinary, and allied-health practices on the work that actually eats the day, recall, verification, intake, charting, documentation. Not the EHR itself, which you can't replace anyway. The unglamorous stuff around it that generates the revenue.
Explore →Give the teachers and caregivers their afternoon back.
Daycares, schools, tutoring businesses, music studios, trade schools, camps, different regulatory realities, same underlying problem: the educators are drowning in documentation, enrollment paperwork, and family communication that the business cannot stop and cannot scale. We automate what can be automated so the humans can do what only humans can.
Explore →Handle the intake. Draft the boilerplate. Find the document. Preserve privilege throughout.
Small law firms, family-law practices, immigration firms, notary operations, mediation services, different practice areas, same operational reality. More potential clients than you can respond to, more routine drafting than partners should be doing, and privilege rules that must not be violated under any circumstances. We build inside those constraints.
Explore →Compress the back office. Keep the judgment. Survive tax season.
Small CPA firms, bookkeepers, tax preparers, independent insurance agencies, small RIAs, mortgage brokers, the work that should be professional judgment routinely gets crowded out by document chasing, reconciliation, categorization, and form-filling. We automate the crowding, not the judgment.
Explore →Qualify the leads. Assemble the documents. Communicate with the tenants. Give the agents their selling time back.
Residential brokerages, commercial shops, property managers, home inspectors, title companies, short-term rental operators, real estate is a high-friction industry where the top 20% of agents generate 80% of revenue. We automate the work that keeps the middle 80% from getting to deals.
Explore →Dispatch faster. Quote faster. Keep the techs in trucks, not on the phone.
HVAC, plumbing, electrical, landscaping, roofing, general contractors, cleaners, pest, different trades, same operational chokepoints. Phones that ring faster than dispatch can answer. Quotes that sit on desks for a week. Maintenance agreements that quietly lapse. We wire intelligence into the back office so the field guys can stay in the field.
Explore →Handle the inventory. Write the listings. Answer the questions. Leave the story to you.
Independent retail, Shopify sellers, Etsy shops, specialty food, automotive parts and service, boutique apparel, bookstores, retail is a high-volume, low-margin business where the owner's voice is what keeps customers loyal. We automate the back office so you can stay the face.
Explore →Run the logistics. Protect the warmth. Give the floor staff their heads back.
Independent restaurants, coffee shops, bakeries, catering, food trucks, boutique hotels, hospitality is the vertical where 'the system' has to disappear the moment the guest walks in. We automate the dull operational plumbing so the people on the floor can be present, not buried in clipboards.
Explore →Tighten the dispatch. Tighten the cash cycle. Keep the trucks moving.
Regional trucking, last-mile delivery, warehousing, 3PL, movers, couriers, logistics lives and dies on dispatch efficiency, billing speed, and the accuracy of a thousand daily documents. We automate the unglamorous back office so the operations team can stay on what moves the needle.
Explore →Quote faster. Schedule smarter. Catch quality issues earlier.
Metal fabrication, plastic and injection molding, food and beverage processors, printing and signage, woodworking and cabinetry, specialty machine shops, 30 to 150 employees, revenue $3M to $40M, and an office running on Excel and tribal knowledge. That's who we build for.
Explore →Selected work
Real engagements. Messy numbers.
We publish anonymized pattern studies rather than vague testimonials. Each case below describes a specific situation, what we did, and what it was worth afterward, with numbers we'd defend under cross-examination.
Reactivating a three-year backlog of lapsed dental recalls
A mid-size dental practice had 1,800 patients overdue for recall and a coordinator who couldn't physically make enough calls to work through them. We built a behavior-aware outreach system that reactivated the backlog without alienating patients.
Read the study HVAC contractor, 28 technicians, residential + light commercialTriaging summer emergency calls at a regional HVAC company
A regional HVAC company was turning away emergency cooling jobs during heat waves because dispatch couldn't triage fast enough. We built a triage assistant that cut same-day capture and preserved maintenance agreement margin.
Read the studyA note from the principal
I started GRC because I got tired of watching competent small businesses, the ones that actually make things, actually employ people, actually run physical operations, get ignored by the AI industry. The industry wants frontier models and trillion-dollar labs. Fine. Let them.
The wealth is going to collect somewhere else: in the gap between "AI exists" and "AI works inside my specific business." That gap is genuinely enormous right now. Closing it is what GRC does, one engagement at a time.
- Glen Rhodes Principal, Glen Rhodes ConsultingFrom the desk
Recent thinking.
Your messy data is the actual AI project
Most small business owners think the AI build is the hard part. In practice it's the four weeks of work you do on your own spreadsheets before the AI build can begin, and almost nobody scopes for that honestly.
Read 2026-05-30What to do with the hours AI gives back
Most small business owners assume an AI project ends in a layoff. The ones who treat the returned hours as a planning question instead of a payroll question end up with a much better business.
ReadFree resource
The AI Implementation Playbook
The framework we use with clients, written as a document you can read on your own. How to pick a pilot, what to watch for, and how to estimate ROI without the 847%-returns hand-waving.
Tell us the one workflow you most want to improve.
Glen reads the intake and replies in writing within two business days.
Send a written intake