Work

Real engagements. Messy numbers. Anonymized with permission.

Instead of vague testimonials and round-number averages, we publish pattern studies: enough detail that the business type, the workflow, and the measured outcome are all recognizable. Names changed. Industries real.

Industry: Dental practice, 4 doctors, 14 staff

Reactivating a three-year backlog of lapsed dental recalls

A mid-size dental practice had 1,800 patients overdue for recall and a coordinator who couldn't physically make enough calls to work through them. We built a behavior-aware outreach system that reactivated the backlog without alienating patients.

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412 appointments booked from a lapsed list the practice had effectively written off
Industry: HVAC contractor, 28 technicians, residential + light commercial

Triaging summer emergency calls at a regional HVAC company

A regional HVAC company was turning away emergency cooling jobs during heat waves because dispatch couldn't triage fast enough. We built a triage assistant that cut same-day capture and preserved maintenance agreement margin.

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37% more same-day emergency jobs captured in the first full cooling season

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